Crunchyroll has become one of the world’s most popular anime brands. In addition to that, this streaming service has millions of active subscribers, and if there is an issue with the service then the chances are high that somehow plenty of users will gonna encounter the problem as a common one. Several reports have surfaced on the Crunchyroll forum that content subtitles aren’t showing up even if the option is turned on which seems frustrating enough.
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Well, according to some affected Crunchyroll members, there are a couple of possible workarounds that can help to fix the specific issue. We’ve mentioned all the troubleshooting methods below that should come in handy for you. So, without further ado, let’s jump into it.
1. Sign Out and Sign Back In
It’s recommended to first sign out of your Crunchyroll account and then sign back into it. Some users have reported about the same that they did find this trick helpful.
2. Update Flash Player on Browser
Sometimes updating the flash player software on the web browser can also fix multiple issues with the content streaming online. Whatever browser you’re using, make sure to check for the flash player update, and install the latest one.
- Launch the Chrome browser > Copy chrome://components/ and paste it into the address bar > Hit Enter to open the Components page.
- Now, scroll down and check for the Adobe Flash Player option.
- Click on Check for update > Refresh the page once and restart Chrome.
If in case, you’re unable to find the flash player update then you can head over to the next method.
3. Try Updating the Web Browser
You can also try updating the web browser on your computer to ensure there is no issue with the outdated or buggy version. Generally, computer users prefer Google Chrome as a default browser. If you’re using the Chrome browser too then you can follow the steps below to install the update. To do this:
- Launch the Google Chrome browser on your PC.
- Click on the Action Menu button (three vertical dots icon) from the upper right side of the screen.
- Now, click on Settings > Select About Chrome from the left pane.
- The Chrome system will automatically check for available updates. If there is an update available, it will automatically download and install the update.
- Once done, simply restart your Chrome browser and you’re good to go.
4. Update the Crunchyroll app
No matter whether you’re using the Crunchyroll app on your computer or mobile app, you should try checking for the app update from the respective app store page. If in case, you’re using the Crunchyroll UWP app installed via Microsoft Store then visit MS Store and check for the latest update.
5. Try Using Another Browser
It’s worth mentioning to use another web browser on your PC because sometimes issues with the browser cache or cookie data can eventually conflict with the streaming service whatsoever. Try an alternative browser to cross-check if the same problem is still bothering you or not.
6. Request Desktop Site and Connect to Airplay (iOS)
You can also launch the Crunchyroll website on your Chrome browser with an iOS device. But make sure to follow the steps below to properly stream Crunchyroll content with English subtitles.
- Open Google Chrome on your iOS device > Launch the Crunchyroll website.
- Tap on the menu icon > Select Request Desktop Site.
- Once the webpage loads in the desktop interface, connect to Airplay to stream on the big screen.
- You’re done.
7. Disable VPN or Proxy Server
Make sure to disable VPN or proxy server because it can easily trigger several issues with the server connectivity of the streaming service. Though VPN (Virtual Private Network) services are being used to access geo-restricted content in most cases, some users may think it can increase the internet speed or reduce the ping latency. But that’s not the case for all.
8. Clear the Cache and Reload
Try clearing the browser cache by following the steps below to ensure there is no corrupted cache data issue conflicting with the content streaming. To do so:
- Open Chrome browser > Click on the Action Menu button (three vertical dots icon) from the upper right side of the screen.
- Now, hover over the More tools field to expand the drop-down list.
- Click on Clear browsing data.
- Next, under the Basic tab, select the Time range according to your preference.
- Then click on the checkbox of Browsing history, Cookies and other site data, Cached images and files to select them.
- Finally, click on Clear data.
- Once done, restart your Chrome browser and visit the Crunchyroll website, sign in to your account, and try playing anime content.
You can also try clearing the cache or cookie data of the Crunchyroll webpage by pressing the Ctrl+Shift+R shortcut keys to refresh the page. Mac users can use Command+Shift+R shortcut keys to do the same.
9. Contact Crunchyroll
If none of the methods worked for you then make sure to contact Crunchyroll Support for further assistance. You should submit the ticket or report to the team so that developers can work on it.
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That’s it, guys. We assume this guide was helpful to you. For further queries, you can comment below.
