The Fossil Gen 5 and 6 smartwatches are popular choices for stylish and functional wearable devices. However, some users have reported issues with the heart rate sensor not working properly. These can be frustrating, as the heart rate monitor is important for tracking fitness and monitoring health.
This article will provide some troubleshooting tips for fixing the Fossil Gen 5/6 heart rate sensor when it is not working as expected. By following the steps outlined in this guide, you should be able to get your heart rate sensor back up and running in no time.
Fossil Gen 5 Overview
The Fossil Gen 5 is a smartwatch released in 2020 by Fossil Group, Inc., a fashion company specializing in watches and accessories. The Gen 5 is the fifth generation of Fossil’s smartwatch line and is known for its sleek design, advanced features, and long battery life.
It also runs on Google’s Wear OS operating system and is compatible with Android and iOS devices. Its standout features include built-in GPS, Google Pay, heart rate monitoring, and swim-proof construction. It also has a full-round AMOLED display and a variety of customizable watch faces. Overall, the Fossil Gen 5 is a high-quality smartwatch that offers a range of functionality for fitness and everyday use.
Fossil Gen 6 Overview
The Gen 6 smartwatches are powered by the Wear OS operating system and are designed to be used with Android and iOS smartphones. They are equipped with various features, including GPS, heart rate monitoring, and water resistance, and are designed to be stylish, fashionable, and functional.
Some models also include features such as NFC for mobile payments and the ability to make calls and send texts directly from the watch. The Fossil Gen 6 line includes several different models, each with its own unique design and features.
What Causes Fossil Gen 5/6 Heart Rate is Sensor Not Working?
There could be several reasons why the heart rate sensor on your Fossil Gen 5 or Gen 6 watch may not be working properly. Some possible causes include the following:
- The watch may not be properly fitted to your wrist, or the heart rate sensor may not be in contact with your skin.
- The watch’s battery may be low, which could affect the performance of the heart rate sensor.
- There could be a problem with the heart rate sensor itself.
- If there is dirt, sweat, or other debris on the watch’s heart rate sensor, it may not be able to accurately measure your heart rate.
- The Fossil Gen 5 and 6 smartwatches require a charge to function properly. If the watch is not charged, it may not be able to measure your heart rate.
- There is an issue with the watch’s hardware. In some cases, there may be a problem with the watch’s heart rate sensor itself or with other components necessary for the heart rate sensor to function properly.
Fix Fossil Gen 5/6 Heart Rate Sensor Not Working
Various purposes cause Fossil Gen 5 and Gen 6 heart rate sensors not working issue. Although most Fossil users are experiencing these issues on their Fossil Gen watch, they don’t know how to fix them. They reported these issues on several platforms, such as Reddit, Twitter, and other websites.
A user on Reddit reported the issue saying, “My watch isn’t recording heart rate at all today, and when I try to do a manual recording, it just errors out.” Not only one user reported this issue, but several users also reported the issue on Reddit. If you are facing an issue, you can try to solve this issue by updating the watch to the latest version.
If you’re having issues with the heart rate sensor on your Fossil Gen 5 or Gen 6 smartwatch, there are a few steps you can take to try to troubleshoot the issue. Here are some potential solutions to try:
- Ensure the watch is properly charged and the battery is not low.
- Check that the watch is securely fastened to your wrist. A loose fit may cause the heart rate sensor to be less accurate or not work at all.
Restart Your Fossil Watch
If your Fossil Gen 5 or 6 watch’s heart rate sensor is not working, one potential solution is to try restarting the watch. To do this, press and hold the crown (watch button) for a few seconds until the watch powers off. Once the watch is turned off, press and hold the crown again until the watch powers back on.
These may help reset the watch’s software and possibly fix the issue with the heart rate sensor. Remember that this is just one potential solution and may not work for all issues. If the problem persists after trying this, you may want to try other troubleshooting steps to fix the issue.
Enable the Permission
To fix the Fossil Gen 5/6 heart rate sensor not working, you will need to enable the necessary permissions. These can typically be done through the settings menu on your device. Look for a section related to permissions and ensure that the heart rate sensor has been granted permission to access and use your device’s sensors.
Once this has been done, you should be able to use the heart rate sensor as intended. If you are still experiencing issues after enabling the necessary permissions, you may need to troubleshoot the issue by trying other solutions.
Update the OS Watch App
If you are facing a heart rate sensor issue on your Fossil Gen watch, you can easily fix them by updating the OS Watch app. Most users fix their Fossil heart rate sensor issue by updating the OS Watch app to the latest version. In order to fix the issue with the Fossil Gen 5/6 heart rate sensor not working on the OS Watch app, you will need to update the app to the latest version. To do this, follow these steps:
- Open the Google Play Store or Apps Store on your device.
- Search for the OS Watch app.
- You will see an “Update” button if an update is available.
- Click on the “Update” button to begin the update process.
- Wait for the update to download and install.
- Once the update is complete, open the OS Watch app and use the heart rate sensor again.
It is important to ensure that your device is connected to the internet and that you have sufficient storage space available to download the update. If you are still experiencing an issue with the heart rate sensor after updating the app, you may want to try restarting your device or reaching out to the app developer for further assistance.
Update Fossil Watch Firmware
To update the firmware on your Fossil watch, you must first ensure it is charged and connected to a stable Wi-Fi network. Once your watch is charged and connected to Wi-Fi, follow these steps:
- Go to the Settings menu on your watch.
- Scroll down and select the “About” option.
- Tap on “System Update.”
- If an update is available, follow the prompts to download and install the update.
Updating the firmware on your Fossil watch may help to fix any issues you are experiencing with the heart rate sensor, such as it not working properly. It is always a good idea to keep your watch’s firmware up to date to ensure it is running smoothly and all features are functioning correctly.
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Reset Your Fossil Watch
If you are still facing the issue, the final option is to factory reset your Fossil Gen watch. To factory reset your Fossil Gen 5 or 6 watch, follow these steps:
- Go to the Settings menu on your watch.
- Scroll down and select the “System” option.
- Select the “Reset Device” option.
- You will be prompted to confirm the reset. Select “Yes” to proceed.
- The watch will restart, and the data will be erased during the process.
Performing a factory reset may fix the issue with the heart rate sensor not working, as it will reset all settings and software on the device. However, it is important to note that this will also erase all personal data and installed apps on the watch, so you are sure to back up any important information before resetting.
Contact Customer Support
If you are experiencing issues with the heart rate sensor on your Fossil Gen 5 or Gen 6 smartwatch, you may want to contact customer support for assistance. Customer support can often troubleshoot and fix minor issues with the heart rate sensor, or they may be able to provide you with further information on how to resolve the issue.
To contact customer support, you can visit the Fossil website and look for the “Contact Us” or “Customer Support” section. From there, you can typically find options for phone, email, or live chat support. When you contact customer support, it may be helpful to have your watch and any relevant information, such as the model number and serial number.
Conclusion
The Fossil Gen 5/6 heart rate sensor is not functioning properly. There may be a problem with the sensor itself or an issue with the device or the way it is being used. If you are having trouble with your Fossil Gen 5 or Gen 6 smartwatch’s heart rate sensor, it is recommended that you try the above troubleshooting steps. If the problem persists, you may want to consider contacting Fossil customer support for further assistance.
